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blog large image - What do Subaru customers think of the new Subaru Outback?

What do Subaru customers think of the new Subaru Outback?

As a company and dealer, we're always doing our best to improve the experience for our customers and the product they take home. Customer feedback is invaluable, it shows us what we're doing right and what we can improve on. We decided to ask Trevor Thrupp, a previous customer of Llewellyn Subaru, what he thought about the All-New Outback. After asking, we were delighted to see a well written and detailed review which we've posted below. We want to thank Trevor for taking the time to write this review and we hope to see him leave with a new Outback soon! 


"This review is based on replacing my 2015 Outback with a quality utility vehicle that suits my needs for the next 5+ years. These needs are drawn from my motoring experience over the past 40 + years, which has involved driving a number of different family cars and a number of rental cars.

In looking at some of the options to replace my 2015 Outback, I recently took the new Outback for a test drive over a couple of days to see how it might stack up against my needs and other comparable vehicles.

As a current Outback owner, having bought in 2015, I am probably biased. However, it’s worth noting that during that time my family have also been driving a range of vehicles: they’ve included a new and top of the range Range Rover, a late model Range Rover sports, a new VW Multivan. I have previously owned Fords, Mitsubishi (sedan and Pajero). So my bias has some solid experience to justify it, especially since my 2015 Outback has been a great vehicle.

In looking to upgrade to a replacement vehicle, I started by considering what I would use it for.

My wife & I are retired, have a middle aged dog, and we spend our time either in Ipswich or at our family house on the coast. We have been looking to continue doing some travel in the next couple of years, however until the COVID situation permits us to travel overseas again, we’ll be doing our travelling to Australian destinations. We’re happy to self-drive moderately long distances, for example anywhere on the eastern sea-board, so driving comfort and safety features are important. I am not a caravanner or boatie, so we don’t need to tow anything more than a trailer. I am a very active cyclist in my 60s, spending a lot of time doing both road cycling and back country gravel cycling. I have taken my 2015 Outback on 2 week interstate road trips to go cycle in interstate events and ride bucket list cycling spots, and it more than met my needs. So the replacement car will also need to be able to be driven comfortably and safely on motorway, primary and secondary roads, and in adverse weather conditions. I need to also be able to easily load stuff into the boot area and onto the roof.

This then led me to drafting a list of needs/wants based on my intended use and my experiences, and the key points are listed below. Following each point in brackets are comments regarding how either the new Outback and/or other vehicles compared, plus any clarifications:

  • Value for money (the Outback ticks all the criteria for the lowest overall price).
  • Not too expensive (most of the other comparably equipped vehicles that I’ve looked at, especially European brands, are up to 2 to 3 times the price of the new Outback).
  • Easy to fold down back seats (the Outback’s rear seats are very easy to fold down).
  • Ease of loading items into the boot area (the Outback’s back seats when folded down present a flat through loading surface; some other vehicles don’t present a completely flat surface, which can make loading long/heavy items like Ikea boxes and bikes a challenge).
  • Ease of loading items onto the roof (compared to other cars, the Outback’s low roof makes it is very easy to lift & position 10kg bikes & boards onto the roof racking system).
  • Ground clearance (when compared to other vehicles reviewed the Outback was superior).
  • AWD (while not 4WD, the Outback’s AWD has always provided an immense feeling of safety when I’ve driven on all types of road surfaces, sometimes in very poor weather).
  • Driving safety features standard (by the time I priced up other vehicles to match the Outback’s features, the price of the other vehicles were 2 to 3 times the price of the Outback; secondly, while I only had a brief taste of new Outback’s features there was clearly enough improvement in the systems since 2015 to impress.)
  • 2 Tonne towing capacity (while the Outback can’t tow a large sized caravan or boat, 2T does provide us with the ability to tow a loaded trailer or a small boat/tinnie).
  • Economical (the Outback’s performance was at least on par if not better than the other vehicles reviewed).
  • Reliable (with other vehicles I’ve had some very poor experiences and as such product reliability has become a key consideration for me; as such I have been reviewing the overall customer rating value with all the vehicles that I have looked at - there are some that I will now not touch)
  • Local service centre (this is important not only for ease of regular servicings, but also for when something does go wrong with the car; when dealing with the other less reliable vehicles, not having a close service/repair centre has resulted in a very frustrating waste of time).
  • Easy to swap over bike rack system (choosing to go with the new Outback will mean that I don’t have to look at buying a whole new roof racking system).
  • Low Risk of Purchase (while good warranties are important to have, my past 5 years of driving the Outback means that I am very comfortable with the idea of simply buying another Outback; by contrast I get very anxious when I consider what I’ve had to deal with regarding the other vehicles in the family).


So, after reviewing everything, I am convinced that the new Outback is going to be the vehicle that I will go with. It is a straightforward and logical decision. Apart from being a well-equipped car, it is a very nice looking car, and it will provide me another long period of safe comfortable motoring."

-Trevor Thrupp